Frequently Asked Question (FAQs) About Airport Services

Photo: Collected

Question 1. How can I apply for Fast track service?

Answer - Passengers can apply for the service by filling out the form on our website, completing payment via available methods, and receiving the results via email. Passengers can also register through phone calls or leave a message via live chat with our consultant to book our service.

Question 2. How can I contact your agency?

Answer - Once you have registered for the service, our staff will contact you and will discuss with you some information such as confirming registered information, the required documents to prepare, and the meeting location at the airport.

Question 3. What documents should I bring to complete immigration procedure?

Answer - Here are the documents you need to complete the immigration procedures: 

1. A valid passport with blank pages for entry stamp 

2. Documents proving you have permission to enter Vietnam such as visa, approval letter, temporary residence card, visa exemption certificate, APEC card, or other valid documents stipulated by Vietnam Laws. 

3. When using our service, if there are other requirements for entry documents (case-by-case), our staff will notify you to prepare promptly.

Question 4. What are some complementary services?

Answer - We also provide complementary services such as car transfer, eSIM, and application for Letter of Approval in case you do not have documents proving you have permission to enter Vietnam.

Question 5. How many types of cars do you have for this service?

Answer - We provide various choices of vehicles depending on your needs. We have different types of vehicles according to the number of passengers, with on-board amenities to ensure a comfortable and pleasant trip.

Question 6. How can I apply for Car transfer service?

Answer - Passengers can register for the service by filling out the form on our website, completing payment via available methods, and receiving the results via email. Passengers can also contact via phone call or live chat to get the service

Question 7. How can I contact my driver?

Answer - Once you have registered for the service, our staff will get in touch with you and discuss service information such as confirming registered information and meeting location at the airport.