1. Definition

Our airport services include Fast Track and Car Pickup/Dropoff. 

Fast track service at the airport is a service that assists entry and exit procedures without passengers having to wait in line. Our staff will be waiting at an appointed area with your name board and then assisting you in completing the procedures through a priority lane.

After exiting the airport after a long flight, tired and aching, you would definitely love to have a taxi ready waiting to take them to their hotel in no time. Our airport transfer service is the perfect solution taking you straight to your destination. Airport transfer service ensures you peace of mind when it comes to transportation amid a busy airport, especially in an unfamiliar setting of a foreign country.

2. Arrival Assistance

2.1. Who can use service

Arrival Assistance is available for all passengers, and is especially useful for the following groups:

• Passengers entering Vietnam for the first time.
• Passengers who need service support due to age and health reasons.

Pregnant women, the elderly, young children, people having difficulty moving hence cannot wait in line for too long, people having difficulty in vision, hearing, communication ability, etc. should choose the Arrival Assistance.

• Passengers who love fast, convenient, and professional experiences.

Companies located in Vietnam when having VIPs from abroad coming to Vietnam for business should also choose this service to show your company's professionalism and warm-heartedness in welcoming guests from far away. In addition, Arrival Assistance is always available for passengers who simply like to enjoy speed, convenience, and professionality.

2.2. How it works

OUR FAST TRACK SERVICE

Meet & Greet at arrival airport
Our staff will wait at the Landing Visa or Immigration area (where allowed) holding a name board with your name on it to meet and greet you.

Entry Procedures
Our staff assist you with the entry procedures such as obtaining a Visa stamp on arrival and getting through passport control, customs, and security clearance without waiting in a long queue.

Porter service
Our staff collect your luggage at the baggage claim area and bring it to your vehicle.

OUR CAR PICKUP SERVICE

You’ll receive information about the vehicle that will pick you up. The information should include the vehicle registration plate, car type, brand, and color. On the date of your arrival, our driver will be waiting for you at the pickup point that you chose.

*Note: It is advised that you keep in touch with our staff via social apps like WhatsApp, Line, or WeChat so that you can get on-time assistance.

3. Departure Assistance

3.1. Who can use service

Everyone on their way to exit from Vietnam is recommended to use our Departure Assistance, this service is typically offered to:

• Passengers who need service support due to age and health reasons.

Pregnant women, the elderly, young children, people having difficulty moving hence cannot wait in line for too long, people having difficulty in vision, hearing, communication ability, etc. should choose the Departure Assistance.

• Passengers who value convenience and a faster transition through airport formalities.

In order to not miss on the flight back to their home country, they would seek a more efficient and time-saving experience when going through Vietnam streets, security, immigration, and other departure procedures at airports. 

• Passengers who travel in a group as they want to expedite and streamline their departure process from an airport.

3.2. How it works

OUR DEPARTURE FAST TRACK SERVICE

Meet & Greet at the airport
Our staff will wait with the name board to meet you at the curb.
*Note: Meeting points vary according to specific airports.

Porter service
Our staff help transfer your luggage from your vehicle to the check-in counter.

Check-in assistance
Our staff assist with the check-in procedure at the check-in counter without you having to wait in endless lines.

Get through the passport & customs counter
Our staff will assist you to get through Passport Control and Customs without you having to wait in a long queue.

OUR CAR DROPOFF SERVICE

You’ll receive information about the vehicle that will pick you up. The information should include the vehicle registration plate, car type, brand, and color. On the date of your departure, our driver will be waiting for you at the pickup point that you chose.

*Note: It is advised that you keep in touch with our staff via social apps like WhatsApp, Line, or WeChat so that you can get on-time assistance.

4. How to apply with Vietnam-immi.Org

With extensive experience in the field of tourism, especially Fast Track service at the airport, we have a team of friendly and professional staff. Our staff will reach out to you as soon as we receive your information and will inform you of the pick-up or drop-off location and documents you need to prepare in advance. 

Step 1: Complete the Service Application Form on our website

Step 2: Confirm all information and submit payment via our payment gateways

Step 3: Get an Email confirming payment submitted

Step 4: Our staff will reach out and exchange information