Services

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Question 1. Can I use eSIM and physical SIM at the same time?

Answer - Yes. ESIM and physical SIM can be used at the same time on the same device.

Question 2. Can I use eSIM to make phone calls and send text messages?

Answer - This depends on the type of eSIM you use. There are 2 popular types of eSIM:

  • Regular eSIM: has the same functions as a regular physical SIM, so you can use eSIM to make phone calls, send text messages, and access high-speed data packages.

  • Data eSIM: only supports data packages and receiving incoming calls and messages, does not support sending messages and outgoing calls. You can make phone calls and send text messages on social networking applications such as Zalo, WhatsApp, WeChat,... using data packages that are provided when you buy the eSIM.

Therefore, please consider choosing the appropriate eSIM type depending on your needs.

Question 3. What should I do if I haven’t received the QR code?

Answer - You must contact us without delay about the incident so that we can handle it promptly. In most cases, you will be sent the code again via the provided email.

  • Phone: +84.28.6685.1315
  • Hotline: +84.357.522.522
  • Email: sales@vietnam-immi.org 

Question 4. Can I share cellular data with other devices?

Answer - Yes, you can. You just need to turn on your personal hotspot and share the password with your companion. 

Question 5. How to remove an eSIM if I no longer need to use it?

Answer - Yes, you can. Simply follow this guide below to remove your eSIM

  • On iPhones: Navigate to Settings > Cellular/Mobile Data > Select the plan you wish to erase > Tap Remove Cellular Plan.

  • On Samsung Phones: Go to Settings > Connections > SIM card manager > Tap Remove > If prompted, enter the current PIN, password, or pattern, then tap Continue > Review the information and tap Remove to confirm.

  • On Google Pixel Phones: Access Settings > Network & Internet > Select SIMs > Choose Erase SIM > Select Erase.

Question 6. Is it necessary to enable data roaming on my device?

Answer - Yes, it is. To ensure optimal coverage for your Vietnam eSIM, it is essential to activate data roaming in your mobile settings. There will be no extra charges on your account, provided that you have already configured our eSIM.

Question 7. Is it possible to renew or extend the data on my eSIM?

Answer - No, you cannot. Currently, there is no option to renew the data on your Vietnam eSIM. If you want additional data, you can acquire another eSIM.

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Did you know that apart from driving you safely to your destination, Car Transfer Service of Vietnam-immi.Org can offer more such as accompanying you with a car in exploring cities or sightseeing the beauty of Vietnam?

Let’s find out together in this article!

Airport Transfers

Airport car transfer is a service that provides transportation for travelers to get picked up or dropped off at the airport and transferred to the customers' desired places.

After a long flight, you're exhausted and tired when you get to the airport. In addition, airports can be stressful places. You're trying to get to your flight on time, and there's always the possibility of delays or cancellations. If you're driving to the airport, you have to deal with traffic, looking for transport, and finding your way to your places.

Source: Collected

Our company provides a trustworthy and effective airport car transfer service that guarantees a comfortable and stylish ride to and from the airport. Our drivers are highly skilled and punctual, ensuring that you reach your destination on schedule and without any inconvenience. Whether you're traveling for business or leisure, our transfer service is the ideal way to commence or conclude your journey. Don't hesitate any longer, reserve your airport car transfer now and relish the ultimate in convenience and comfort.

When using our service, we will greet you at the airport.

City-to-City Transfers

A city-to-city transfer service is a transportation service that picks you up in one city and takes you to your destination in another city. The services typically use private cars, and they can accommodate groups of all sizes.

Source: Collected

Are you on the lookout for a reliable and hassle-free way to commute between cities? Our city-to-city car transfer service is precisely what you need! Our team of professional drivers, along with our comfortable and spacious vehicles, ensures that you have a comfortable journey while we take care of the rest. Whether you're traveling for business or leisure, we prioritize your safety and punctuality. Book your transfer today and experience seamless travel that exceeds your expectations!

Sightseeing Rides

A sightseeing rides service is a transportation service that takes you to popular tourist destinations in a city or region. When you're visiting a new city, there's no better way to see the sights than by taking a sightseeing ride service.

Source: Collected

Looking to explore the city in comfort and style? Our team of professional drivers will take you on a scenic tour of the city's most iconic landmarks and attractions, all while you sit back and relax in one of our comfortable and spacious vehicles. Whether you're a tourist or a local, our service is a great way to experience the city from a different perspective. Book your Sightseeing Ride today and discover the beauty of the city in a whole new way!


Source:
BeeTrip

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Separated from the hustle and bustle of the airport, the lounge service provides passengers with a luxurious, quiet, private and fully equipped space before departure without having to pay any additional fees.

At Noi Bai (Hanoi), Da Nang, Cam Ranh (Nha Trang), and Tan Son Nhat (Ho Chi Minh City) airports, Vietnam Airlines operates Lotus Lounges with full amenities for work and entertainment with attractive buffet meals. Not only owning the Lotus lounge, the Business Lounge network at other local airports in Vietnam and abroad (operated by Vietnam Airlines partners) will also bring passengers exciting experiences.

Standards for using Lotus Lounge at Noi Bai, Da Nang, Cam Ranh, Tan Son Nhat airport

Passengers use the Lotus Lounge for free at international and domestic terminals, if traveling on a flight operated by Vietnam Airlines and are one of the following passengers:

  • Passengers buy Business class tickets;

  • Million miles members of the Golden Lotus program and 03 guests (only guests traveling on flights operated by SkyTeam member airlines will use the lounge at the international terminal);

  • Platinum members of the Golden Lotus program and 01 guest (only guests traveling on flights operated by SkyTeam member airlines will use the lounge at the international terminal);

  • Gold member of the Golden Lotus program;

  • Passengers invited to the lounge by Gold/Platinum/Million mile members of the Golden Lotus program when the member redeems miles for Business lounge rewards;

Passengers can use the Lotus Lounge at the international terminal for free if they are traveling on a flight operated by SkyTeam member airlines and are one of the following passengers:

  • First class/Business class passengers;

  • Elite Plus passengers of SkyTeam member airlines and 01 guest, including the guest traveling on a flight operated by Vietnam Airlines or SkyTeam member airlines.

Skyteam Elite Plus members and 01 guest can use the Lotus Lounge at the domestic terminal for free, where passengers connecting in Vietnam between flights operated by two Skyteam member airlines within 24 hours and guests traveling on flights operated by Vietnam Airlines.

Standards for using Business Lounges at other airports in Vietnam and abroad

Passengers can use Business Lounges for free at other airports in Vietnam and abroad, if traveling on a flight operated by Vietnam Airlines and are one of the following passengers:

  • Passengers buy Business class tickets;

  • Gold member of the Golden Lotus program;

  • Million miles member of the Golden Lotus program and 03 guests, including guests traveling on flights operated by Vietnam Airlines or SkyTeam member airlines (only applies to Business Lounges at other Vietnamese airports Male);

  • Million miles passenger/Platinum member of the Golden Lotus program and 01 guest, including the guest traveling on a flight operated by Vietnam Airlines or a SkyTeam member airline.

Passengers can use Business Lounges at foreign airports for free, if traveling on a flight operated by Vietnam Airlines and are one of the following passengers:

  • First class/Business class passengers;

  • Elite Plus members of SkyTeam member airlines are accompanied by 01 guest, including the guest traveling on a flight operated by Vietnam Airlines or a SkyTeam member airline.


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Documents need to be prepared

Passengers present their boarding pass, Golden Lotus/Skyteam membership card or identification documents (if the passenger is not a member).

Living room location

Passengers, please see the Airport Information section for more detailed information.

Amenities in the living room

The Business Lounge provides a classy experience right at the airport with multi-utility services:

  • Space: Luxurious, polite, quiet and fully equipped;

  • Specialized areas: Luggage storage area, smoking area, massage chair area, bathroom area, etc.;

  • Diverse and attractive buffet style food service;

  • Working amenities: Desk, networked computer, power outlet in seating area, high-speed wifi, etc.;

  • PressReader electronic newspaper reading service: Providing 7,000 newspapers and electronic magazines in more than 60 languages, multi-genre from news, economics, to tourism, sports, entertainment at home and abroad such as: Bloomberg, Time, The Wall Street Journal, Investment, Labor, Vietnam News, Heritage, etc.

Note: At different airports, Business Lounges may offer different amenities.

 

Source: Vietnam Airlines

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When you prepare for a long flight, saving time and enjoying convenience are always top priorities. Fast Track service has become a popular option to enhance passenger experience at the airport. In fact, using the Fast Track pick-up and drop-off service has many significant differences compared to not using the service during your trip. Let's find out the difference between using and not using Fast Track for your trip.

What is Fast Track Service?

Fast Track service at the airport is a service provided to passengers to help them save time and avoid long waits at airport check-in areas such as security check, flight check-in, check-in customs and baggage claim.

Normally, when using Fast Track Tan Son Nhat, Fast Track Noi Bai, Fast Track Da Nang services, passengers will be guided and supported by airport representatives to quickly and effectively carry out these procedures. This service is often provided at major airports with a fee.

Dịch vụ Fast Track là gì

The Difference Between Using Fast Track Service and Not Using Fast Track Service at the Airport

Using the Fast Track Entry Service Saves Significant Time

Using the VIP pick-up and drop-off service allows you to be given priority in the queue for security checks and immigration procedures. You will avoid long waiting times and quickly enter the security area or flight boarding area. This benefit is especially important in crowded airports with large customer traffic such as Noi Bai, Tan Son Nhat, etc.

In case you do not use Fast Track VIP service, you will have to queue with a large number of other passengers, sometimes leading to long waiting times and losing valuable time. This can create stress and affect your mental health and well-being before starting your trip.

Dịch vụ Fast Track Tân Sơn Nhất

Fast Track Service Creates a Comfortable Experience and Superior Service

With the guest pick-up service, you will be welcomed and guided by professional and dedicated staff. They will assist you during the check-in process and ensure you have the most convenient and comfortable experience at the airport. Airport Fast Track service often comes with the use of a private waiting area where you can relax and enjoy amenities like free wifi, drinks and snacks.

On the contrary, when you do not use airline services, you may have to learn and handle airport procedures yourself, which can cause some difficulties and inconvenience during travel. You will also have to share a common waiting area with many other passengers, without the privacy and comfort like when using the Fast Track service.

Fast Track Service Increases Reliability and Reduces Risk for Customers

Using priority immigration service brings you reliability and peace of mind, especially when customers have a tight plan or need to ensure they do not miss a connecting flight. Thanks to priority processing, you can ensure that your trip time is optimized and the risk of being late or missing your flight is minimized.

In case you do not use the VIP pick-up service at the airport, there is a possibility that you will face potential risks such as time overload, processing procedures taking longer than expected, and difficulty in moving from one airport area to another. This can increase the risk of being late and cause unnecessary inconvenience to your schedule.

Dịch vụ đón tiễn khách ưu Tiên Fast Track

Fast Track Luggage Assistance Service

One of the benefits of the Fast Track service is that you will be assisted in carrying your luggage from the security checkpoint to the departure gate or to the transport vehicle. Fast Track staff will help you handle large, heavy or bulky luggage and ensure they are transported safely and conveniently. This helps you save time and effort in moving your luggage.

Dịch vụ xuất nhập cảnh tại Tân Sơn Nhất

When you do not use the Fast Track service, you will have to carry your luggage yourself from the security checkpoint to the departure gate or to the transport vehicle. This can cause inconvenience and fatigue, especially for large and heavy luggage.


Source:
Aviation Plus

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